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10 things you can do right now to improve your Enterprise Business...
Document examples of manulytics (manual analytics) activities to illustrate hidden fixed costs. Any BI investment initiative needs executive support and budget. You need to make a case for the...
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Building a Collaborative Enterprise: Twitter (Part 1)
This is the first in a series of blog posts focusing on ways to integrate specific collaborative technology platforms into your enterprise. We’ll do this by examining cutting-edge companies who have...
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Building a Collaborative Enterprise: Twitter (Part 2)
This is the second post in a series of posts covering collaborative tools that can make an impact on your business. If you’re new to Twitter, I’d suggest you read part 1 first. Why Twitter?: Internal...
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If Master Data Management is on your agenda
Start with Data Quality Many organizations are currently working on Master Data Management (MDM) strategies as a core IT initiative. One of the fastest paths to failure for these large, multiyear...
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Building a Collaborative Enterprise: Facebook
Facebook has surpassed the BBC in the UK, and, as of November 2008, is the #13 most visited site in the United States (source: comScore.com). Although it is mostly a consumer-focused site, businesses...
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Generating Revenue through Social Networks: Part I
submitted by Ken Allard Many organizations are struggling to understand why they should care about online social networks. They narrowly define them as blogs and message boards and dismiss both their...
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Online Social Networking Revenue: Part II
submitted by Ken Allard In the first post in this series, I wrote about companies that have new online revenue potential by virtue of being brokers of goods or services or by owning a significant share...
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Know Your Customer: How Web Analytics can save your IT applications team money
We’ve all dealt with requirements that were written by well-meaning, but technology-confused procurement departments, or business users who believe that people still use the Mosaic Browser (my first...
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CRM Resolutions for 2013
Organizing your personal preferences in CRM is a great way to start your day, review your upcoming events, and utilize the features of Microsoft Dynamics CRM® 2011. Below are a few easy ways to stay...
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Open a Portal – Close the Sale: Why Manufacturers Create Sales Portals
In today’s world of social media, successful sales and marketing in manufacturing is a complex balancing act requiring more and more visibility to actual data. Real-time visibility to dealers, agents,...
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Epic Clarity Is Not a Data Warehouse
It’s not even the reporting tool for which your clinicians have been asking! I have attended between four and eight patient safety and quality healthcare conferences a year for the past five years....
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What I Learned Last Week in Cambridge, MA at the World Congress Health Care...
The subtitle for last week’s conference was “Moving from Volume to VALUE Based Care”. The theme’s that emerged from the speaker panels, presentations, and one-off conversations I had seemed well...
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What I Learned at Health Connect Partners Surgery Conference 2012: Most...
What I Learned at Health Connect Partners Surgery Conference 2012: Most Hospitals Still Can’t Tell what Surgeries Turn a Profit As I strolled around the Hyatt Regency at the Arch in downtown St. Louis...
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Are you “ACO IT-Ready”?
First things first, I believe the push for accountable care is here to stay. I do not think that it is a fad that will come and go as many other attempts at healthcare reform have. Having said that, I...
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Customer Intelligence – Leveraging Social Media to Improve Customer Satisfaction
Customer satisfaction for Property and Casualty (P/C) insurers has been on the slide over the past few years for many reasons, but most notably due to increased premiums driven by natural catastrophes....
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What I learned at HFMA’s Revenue Cycle Conference at Gillette Stadium
(…while the Patriots prepared to get their butts kicked) Right from Jonathan Bush, the co- founder and CEO of athenahealth [the keynote speaker]: “Make Hospitals Focus on What They’re Good At –...
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Customer Intelligence – Analyzing and Acting on the Data
Part one of this topic addressed leveraging social media to improve customer satisfaction. This is the initial step towards a broader goal to create a robust Customer Intelligence framework that...
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How did you find Nemo?
The blizzard of ’13 hit the northeast pretty hard this past week. Communities still reeling from Sandy now have to deal with feet of snow too. Power outages and downed communication lines make it...
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Making CRM 2011 and IE11 work together
CRM 2011 and Internet Explorer 11 (IE11) With Internet Explorer 11 being pushed out as part of the Windows Updates, consideration needs to be provided on the compatibility of the CRM 2011 with IE11....
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5 things you need to migrate web analytics on-premises to SAAS
Remember the IBM announcement back in April to sunset NetInsight? The truth is on-premises web analytics is a dying art. The only other well-known vendor that provides on-premises solutions is...
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