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CRM Resolutions for 2013
Organizing your personal preferences in CRM is a great way to start your day, review your upcoming events, and utilize the features of Microsoft Dynamics CRM® 2011. Below are a few easy ways to stay...
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Open a Portal – Close the Sale: Why Manufacturers Create Sales Portals
In today’s world of social media, successful sales and marketing in manufacturing is a complex balancing act requiring more and more visibility to actual data. Real-time visibility to dealers, agents,...
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What I Learned at Health Connect Partners Surgery Conference 2012: Most...
What I Learned at Health Connect Partners Surgery Conference 2012: Most Hospitals Still Can’t Tell what Surgeries Turn a Profit As I strolled around the Hyatt Regency at the Arch in downtown St. Louis...
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Are you “ACO IT-Ready”?
First things first, I believe the push for accountable care is here to stay. I do not think that it is a fad that will come and go as many other attempts at healthcare reform have. Having said that, I...
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Customer Intelligence – Leveraging Social Media to Improve Customer Satisfaction
Customer satisfaction for Property and Casualty (P/C) insurers has been on the slide over the past few years for many reasons, but most notably due to increased premiums driven by natural catastrophes....
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What I learned at HFMA’s Revenue Cycle Conference at Gillette Stadium
(…while the Patriots prepared to get their butts kicked) Right from Jonathan Bush, the co- founder and CEO of athenahealth [the keynote speaker]: “Make Hospitals Focus on What They’re Good At –...
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Customer Intelligence – Analyzing and Acting on the Data
Part one of this topic addressed leveraging social media to improve customer satisfaction. This is the initial step towards a broader goal to create a robust Customer Intelligence framework that...
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How did you find Nemo?
The blizzard of ’13 hit the northeast pretty hard this past week. Communities still reeling from Sandy now have to deal with feet of snow too. Power outages and downed communication lines make it...
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Making CRM 2011 and IE11 work together
CRM 2011 and Internet Explorer 11 (IE11) With Internet Explorer 11 being pushed out as part of the Windows Updates, consideration needs to be provided on the compatibility of the CRM 2011 with IE11....
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You can rescue a failing IT project
If you work in the IT world, you’ve probably seen projects that have come off the rails and require a major course correction to get back on track. In this blog post, I will highlight the warning signs...
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